Customer Retention is the New Acquisition 👏

Most businesses don’t know how much money they’re losing from customers who drop off. We’ll boost your user experience strategy to convert visitors and one-time buyers into repeat customers.

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Our Focus

Increasing Customer Retention Rates by 5% Increases Profits by 25% to 95%

A study from Harvard Business School proves that retention is the new conversion. We help you direct resources to where they matter the most — customer engagement, marketing, and support — to you maximize the return on your investment.

Abandonment gap and retaining more monthly customers within SaaS and web apps

The “Abandonment Gap” is where most SaaS products and businesses lose, on average, 20% of their customers and recurring revenue. This is where we operate. We work to meet your business goals and shrink the gap to increase brand loyalty.

Ready to Reduce Your Abandonment Gap?

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Super Astronaut
Our Process

Turning Platforms like Intercom Into Your Secret Weapon

Customers leave for all kinds of reasons and often never tell you why. Capture those reasons before the customer leaves; it’s what super-successful companies do to improve their user experience and increase revenue.

User Research

Our proven methods serve to  root out retention problems quickly, and continually uncover ways to increase retention.

Conversational Support

We know how to setup chat bots that help you retain customers by answering questions early in the customer journey.

Know How to Speak & Communicate With Your Customers

Happy customers understand the value of the product or service they’ve adopted. Providing them with the right information is key to retention.

Product Tours

Walk your customers through the most important features of your product so they can become the expert.

Product Updates

Very few people like change. Help your customers understand the roll out of an update before they encounter it.

Astronaut using Web App

Your Customers are on a Journey, So Keep Them Engaged

Every customer has questions, no matter how long they’ve been with you. The question is, can they quickly and easily find the answer? We help with that!

Self-service Support

Implementing a well-designed knowledge-base will provide customers the answers they are looking for.

Customer Feedback

Customers want to know they have a voice. Feedback systems ensure you always have what’s needed to improve your product and stay ahead of the competition.

Don’t Let Customers Slip Away. Get Your Free Consultation Today

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Capabilities

Our Proven UX Process, Every Step of the Way.

Analytics and graphs
Validate Business Goals
User testing and User research
Improve the User Experience
Increase Retention and Revenue
Optimize User  Retention

You Have Questions & We Have Answers

It’s never too late to start retaining customers. Tell us about your business goals and we’ll tell you how we can help. It’s that simple.

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