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Keeping Customers is Easier Than You Think

When a customer can’t figure out how to use your product, they swipe left and move on to a competitor. We enhance your customer’s experience to increase customer retention and brand loyalty.

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UX Strategy

Customer Retention is the New Acquisition

Your business is reaching new heights, so don’t let your existing customers disappear. We help businesses create an exceptional user experience that drives customer engagement.

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User testing SaaS product at desk with computer

Reduce Turnover & Leverage Your Customer Relationships

Getting customers is not enough anymore and acquisition costs aren’t cheap. In a competitive marketplace, you’ve got to keep your customers engaged and coming back for more.

Customer Retention Strategy
Product Experience

A smart customer is a loyal customer. Educate users with product tours, a streamlined onboarding procedure, and updates that are easy and simple.

User Interviews
Customer Engagement

An engaged customer is a loyal customer. Enhance communication with valued customers while offering support and assistance.

Optimize Your SaaS Product Through User Experience & Long-term Customer Loyalty

With a dedicated and creative approach to usability,  experience, and self-service training, we’ll help take your platform to the next level using industry-proven techniques.

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Competitor Analysis
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User Journey Mapping
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Customer Experience (CX)
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Select Partners

3Digit is proud to work with many of the brands you already know and trust like Intercom, Hotjar, Webflow, and HubSpot.

About 3Digit

"3Digit follows the right process. They focuses on getting the right data first — so they can be driven by it. Then they use data-driven experiments to produce the key result: more happy users. For SaaS businesses like us that means more retained users, less churn and mo’ money!"

Josh Parkinson
CEO

"3Digit helped prepare our website for the launch of our new product. Doug’s in-depth knowledge of Webflow, combined with his marketing and design expertise, made him an invaluable partner.  We developed the site on a very short timeline, so Doug’s expertise, cool head, and unwavering commitment to delivering a quality website were much appreciated.  We will definitely be working with Doug and 3Digit anytime we need digital marketing support."

Susan Ryan
VP, Marketing

"3Digit is talented, knowledgable, flexible about revisions and very responsive. They are very easy to work with. Planning to work with them again when we have another project like this.

Mike South
Creative Director

"Doug and 3Digit have been a saving grace for our marketing team when making changes to our website in Webflow. Because of his agency background and extensive experience as a designer, he understands the goals behind our campaigns and is able to consult and provide clarity where needed to help us accomplish what we need to get done. He’s also been a tremendous supplemental support to our in-house graphic designer in taking our brand vision to life online!"

Sara Delgado
Marketing Manager

You Have Questions & We Have Answers

It’s never too late to start retaining customers. Tell us about your business goals and we’ll tell you how we can help. It’s that simple.

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